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| When you choose PerfectProbate we will do our upmost to ensure that the service that you receive is just that, Perfect. |
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| We go a long way to ensure that every time a client uses any of our services, the service reaches the same high level. |
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| When you speak to our lawyers with an enquiry, we will ask you after the call whether our service was |
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| A – Great |
| B - Okay |
| C – Poor |
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| We are not happy if the feedback falls below A. We act on feedback we receive. |
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| As and when you instruct our PerfectProbate team to carry out any formal legal work, we agree with you in advance that we will ask you every two weeks how we are doing. |
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| We will ensure that you are regularly updated on the progress of the administration of the estate by providing you with monthly reports as well as notifying you when key events happen. We can provide these updates by letter, email or text. |
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| As well as keeping you informed, we can also update the beneficiaries of the key events so that you do not have to. |
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| Using these simple tools, we can ensure that our services really are “Great” every time. |
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